Sober Haven Recovery is committed to protecting the privacy, confidentiality, and security of our clients’ personal information and protected health information (PHI). This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website, treatment services, and related communications.
Information We Collect
We may collect the following information:
- Name, address, phone number, and email address
- Date of birth and demographic information
- Health insurance information
- Medical and behavioral health information
- Treatment history and clinical records
- Information submitted through contact forms or admissions inquiries
- Website usage information collected through cookies and analytics tools
How We Use Information
Sober Haven Recovery may use personal information and PHI to:
- Provide substance use disorder treatment services
- Coordinate and manage patient care
- Verify insurance benefits and eligibility
- Communicate regarding admissions, treatment, and discharge planning
- Comply with legal, regulatory, accreditation, and licensing requirements
- Improve our services and website functionality
- Conduct healthcare operations and quality improvement activities
Protected Health Information (PHI)
Sober Haven Recovery maintains PHI in accordance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA) and 42 CFR Part 2 when applicable.
PHI may be used or disclosed only as permitted by law, including for treatment, payment, healthcare operations, or when authorized by the patient or their legal representative.
Patient Rights
Patients have the right to:
- Receive information regarding privacy practices
- Request access to their medical records, subject to applicable laws
- Request amendments to their medical records
- Request restrictions on certain uses or disclosures of information
- Request confidential communications through alternative methods or locations
- Obtain an accounting of certain disclosures of PHI
- File a complaint without fear of retaliation regarding privacy concerns
Requests regarding medical records or privacy rights may be submitted to our Privacy Officer using the contact information below.
Medical Records
Medical records are maintained securely and retained in accordance with applicable federal and state requirements. Access to patient records is limited to authorized personnel with a legitimate treatment, payment, or operational need.
Website Privacy
Information submitted through our website may be used to respond to inquiries, verify insurance benefits, schedule assessments, or provide information regarding our programs and services.
While we employ reasonable safeguards, no electronic transmission or internet communication can be guaranteed to be completely secure.
Cookies and Analytics
Our website may use cookies and analytics technologies to improve website performance and user experience. These technologies do not provide unauthorized access to confidential treatment information.
Information Sharing
Sober Haven Recovery does not sell patient information.
Information may be shared only:
- With patient authorization
- For treatment, payment, or healthcare operations
- With insurance providers as necessary for benefit verification and claims processing
- When required by law, court order, or regulatory authority
- To protect health and safety as permitted by applicable law
Security Measures
We implement administrative, technical, and physical safeguards designed to protect personal information and PHI from unauthorized access, use, disclosure, alteration, or destruction.